Automating Lead Calls: How I Boosted Lakeside Realty’s Tour Bookings by 35% with Vapi AI
I used Vapi AI to automate initial client calls for Lakeside Realty, qualifying 80% of leads via phone. This solution increased tour bookings by 35%. See how I streamlined their lead qualification process!
Minneapolis, Minnesota, USA
2015
Real Estate
$2.8 million
Small (12 employees)
Challenge
Lakeside Realty wanted to automate initial client calls to qualify leads and schedule property tours, as their small team was overwhelmed by manual outreach. The lack of an efficient system led to missed opportunities, delayed responses, and a drop in tour bookings. My task was to deploy a Vapi AI voice agent to handle calls, ask qualifying questions, book tours, and sync with their calendar, freeing agents to focus on high-value clients.
Results
The Vapi AI voice agent qualified 80% of leads via phone, increasing tour bookings by 35% within four months for Lakeside Realty. Agents saved 10 hours a week on initial calls, focusing on high-value clients instead. Client satisfaction scores rose from 3.9 to 4.6 stars, and the automated system ensured consistent follow-ups, leading to a 25% increase in closed deals.
80%
leads qualified via phone
35%
increase in tour bookings
25%
more closed deals
Process
Discovery & Planning: I, Emmanuel, met with Lakeside Realty on Zoom Call to assess their lead qualification challenges, analyzing call logs and agent feedback to identify inefficiencies in their manual process. I researched Vapi AI’s capabilities to ensure it could handle voice interactions and calendar syncing effectively.
Workflow Design: I designed a Vapi AI voice agent to answer calls, ask qualifying questions about budget and timeline, and schedule tours, integrating it with Google Calendar to automate bookings and notify agents.
Automation Setup & Testing: I built the Vapi AI agent, scripting its conversational flow to handle common inquiries, and tested it with sample calls to ensure accurate lead qualification and seamless calendar integration.
Live Testing & Refinement: I deployed the voice agent for a subset of Lakeside Realty’s leads, monitoring its performance in real calls. Based on agent feedback, I refined the script to improve qualification accuracy and booking flow.
Branding & Documentation: I customized the Vapi AI agent’s voice and responses to align with Lakeside Realty’s professional tone, ensuring a consistent client experience. I also created a guide for their team to manage and update the system.
Review
"The voice agent revolutionized how Lakeside Realty handles client calls. It qualified 80% of our leads, increased tour bookings by 35%, and saved us 10 hours a week. Our agents can now focus on closing deals, and client satisfaction is at an all-time high. Emmanuel’s expertise and hands-on approach made this a seamless success—we couldn’t be happier!"
Mirabel Blake
Lead Agent at Lakeside Realty
Conclusion
Using Vapi AI, I helped Lakeside Realty qualify 80% of leads via phone, increasing tour bookings by 35% and closed deals by 25% in just four months. The voice agent saved agents 10 hours a week, allowing them to focus on high-value clients while improving satisfaction scores. This solution streamlined their lead process, proving the power of voice AI in real estate. Ready to automate your lead calls? Let’s connect and make it happen!